Write to us.

Help with a purchase

If a Supporter pack did not unlock, or you want to move it to another device, include:

• the game and the pack you bought,
• your unlock code, if you have it (shown after paying),
• the email address you paid with and the order number from your Waffo receipt (it starts with ORD_).

You can also unlock a pack yourself on any device: open the game page, press “Already bought it?” and enter your code.

Refunds

Within 14 days of buying, email us with your order number and we will refund the pack, no questions asked. See the refund policy.

Your receipt and your card statement

Packs are sold by Waffo, our merchant of record, so your receipt comes from Waffo and the charge on your card statement carries a name that starts with WAFFO. For a copy of a receipt or an invoice, or to report a problem with the payment itself, you can also sign in to Waffo’s consumer portal with the email you paid with.

Reporting a bug

Tell us the game, your device and browser, and what happened just before the problem. A screenshot helps.

Privacy requests

To see or delete the purchase record we keep, write from the email address you paid with. The privacy policy explains what we store.